I mean that in the most genuine way.
Your product is broken. Its been broken for months - but since you brought out the unequivocally failed Viewer 2 it's been really broken and you have abandoned even the facade of caring about that.
I'm sorry that you poured a ton of money into a really bad viewer - after you opened the source code and allowed many other companies to do a better job for free, thereby ignoring an opportunity to use your resources to fix and improve SL. I don't know who approved that decision but I hope they are one of the people you randomly fired. I'm also sorry that your viewer sucks. No one is going to change their mind on that, so forcing us to use it is just going to make us even more unhappy. Does this really seem like a worthwhile expenditure of funds and effort to you? Really?
My question is: why continue to throw good money after bad? Honestly, have you actually tried to use SL lately? I had to log in 3 times today and I could still barely function. It's broken. Instead of railroading the residents, why not try to actually fix it? Why is this such a seemingly novel (and impossible) idea?
Are you totally unaware of your competition and that these worlds are improving exponentially due to pressing need brought on by the rising influx of residents bailing out of SL? That SL residents are all sick of struggling to use a broken product?
Seriously, are you retarded?